Find a wealth of pooch related questions and answers focused on Young Woofians. Here you will find lots of your questions answered.
Frequently Asked Questions On Deliveries
Do you ship worldwide?
Yes, although we are UK based we ship worldwide, allowing us to serve the globe.
How much is shipping?
- £3.75 - United Kingdom
- £14 - United States, Canada, New Zealand, India & Australia
- £10 - Rest of the World
Can I track my order?
- We have tracking numbers for each order sent out and you will receive an email from us with your tracking details once your order has been dispatched.
Frequently Asked Questions on Happy Tears
What type of dogs does Happy Tears work on?
Happy Tears works on all breeds of dog. Although dogs with white or light coloured fur tend have tear stains that are more visible they can be present on all types and breeds of dog. Have a look at out results & reviews page to see some of the results we have had with our Happy Tears tear stain removal treatment.
Do I need the standard kit?
If this is the first time you are using Happy Tears then you will need to purchase the standard kit, which has everything you need for the 3-step treatment. The individual powder or solution are to top you up once you’ve used the it for a while.
What if I need help with the product?
We offer round the clock support via our social media channels (Instagram and Facebook) and we’re happy to facetime to talk you through any problems or concerns you have - just get in touch and we’ll be there for you!
My dog wont let me near her eyes with the comb, what can I do?
This might depend on what type of comb you’re using. If you’re using a metal comb these can tug or pull at the hair making the process painful for your dog. It can also be scary having something sharp near your eye so consider using a wooden comb, small in size and designed specifically for smaller, more delicate areas such as the Tedster. Again, it will take time and patience to get your dog used to a new grooming routine.
Help the treatment isn't working for me!
Don’t worry, we sometimes have customers who struggle with routine of applying Happy Tears and so it’s important to reiterate the steps you need to take to see successful results:
- Comb the area and remove any gunk or debris caught in your dog’s fur
- Dry the fur thoroughly ensuring there is no moisture left around the staining
- Apply the solution once to cleanse and sterilise the stained area
- Work the powder into the fur to treat the staining and leave it on there
- If your fur baby tears lots during the day make sure you mop up any excess moisture with the bamboo cloth or finger wipes and, if needed, apply more powder.
On top of these steps make sure that you keep the area dry at all times, mopping up any tearing that occurs throughout the day.
If you’re still having problems send us some photos of your fur baby and we will be in touch as soon as possible to talk everything through with you and find the solution.
Is it all really natural?
Yes, our product is all natural, vegan and contains no nasties at all. Our main list of ingredients can be found here.
My dog is pregnant, can I still use the product?
Yes, because it’s all natural and human-grade it’s perfectly safe to use on pregnant dogs.
Can I use Happy Tears on my puppy?
Yes, absolutely, it’s safe to use on puppies - we’ve already had great results with young dogs and puppies using our products.
My dog is scared of the spray bottle, what can I do?
If your dog is really scared on the sound the spray bottle makes, make sure you turn away and spray directly into the bamboo cloth to dull the sound and reduce distress. As with everything it will take time and patience to get them used to the treatment and the different things you have to do.
Once I have done the treatment, will the stains be gone forever?
Unfortunately not, because tear stains are a natural part of a dog’s natural response to dirt, allergies, irritation or infection. If you use the treatment consistently for about two weeks you will eradicate the stains but after this you should continue to use the comb daily to remove debris and a maintenance application of the treatment will be required a couple of days every few weeks - or when you see build up starting again.
My dog won’t sit still or let me touch his eyes!
Don’t worry if your dog is just not used to having their face touched. We’ve written a great blog on desensitizing that you can read here, that should help solve this problem so you’re able to apply the treatment.
What if it doesn't work?
We are 100% confident in our products here at Young Woofians. We offer you a 100% money back guarantee - if you try our product for at least 2 weeks, following all the instructions and taking advantage of the 1-2-1 support that we offer and you still don’t get your pooch looking perfect then we’ll refund you in full.
Have you got any videos on how to use the products?
We certainly do, check out our How To Videos here.
Can I only use the product on dogs?
No, Happy Tears was actually created for both dogs and cats so it’s safe to use on either and because it’s made of human grade, all natural ingredients you really will have no issues at all.
I am a groomer, can I stock and re-sell your products?
Yes, we love working with groomers so contact us to discuss what you need and how we can work together.
Frequently Asked Questions about our website
I find it difficult to order online, can you help?
Of course, please call us and we can take your order and payment over the phone.
How can I pay for my items?
We accept all major credit cards such as VISA credit and debit cards on our website.
Is there a bulk-buy discount?
We have wholesale arrangements that our team can assist with on a case-by-case basis. Contact Us for further information.
Can I get free products for a review or be an influencer for you?
We work with a carefully selected group of influencers so whilst you are welcome to apply we cannot guarantee we will accept your request.
All of our reviews are genuine and we do not offer free product in return for endorsements.